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Channel Brief
Vishing simulation.
Vishing — voice phishing — is behind some of the most damaging breaches of the past few years: help desks talked into MFA resets, finance teams talked into wires, employees talked into credentials. Almost none of those organizations had ever simulated a phone call.
The Problem
Voice is the untested channel.
01
Real-time pressure
Email gives people time to think and a button to report. A live call removes both — social pressure, authority cues, and urgency operate in real time.
02
AI voice cloning
A few seconds of public audio — an earnings call, a conference talk — is enough to synthesize a credible executive voice asking for something urgent.
03
The help desk gap
IT support exists to be helpful and has reset privileges. That combination is exactly what attackers exploit, and it’s rarely tested.
Why Legacy Training Struggles
Email platforms simulate email.
Legacy SAT platforms were architected around SMTP. Voice simulation requires telephony infrastructure, conversational AI, consent and scoping controls, and scoring for interactive dialogue — none of which retrofit cleanly onto a template mailer. So the channel with the highest-pressure attacks gets a slideshow about “being careful on the phone.”
What Modern Looks Like
Safe, scoped, realistic voice testing.
Role-plausible pretexts
Finance gets a vendor payment change. The help desk gets an urgent MFA reset. Executives’ assistants get the traveling-CEO call. Plausibility is what makes the measurement real.
Explicit scope & consent
Which roles, which pretexts, which hours, which escalation limits — approved in writing before any call is placed. No entrapment, no recordings kept beyond scoring.
A debrief in seconds
Whether the employee complies or resists, the debrief is short, private, and specific: what the pressure cue was, and what the escape hatch is (verify via a known channel).
Cimento's Approach
Voice is a first-class channel.
Cimento runs AI-driven vishing scenarios inside your approved scope, scores outcomes into the same role-based risk model as email and SMS, and coaches in the moment. Your risk report finally covers the channel your incidents come from.
AI conversational callers with role-adapted pretexts
Help-desk and finance scenario packs
Executive impersonation testing, scoped and consented
Unified scoring with email and SMS results
FAQ
Is simulated vishing legal and ethical?
Won't employees feel tricked?
How often should we run vishing simulations?
Find out what happens when the phone rings.
The 14-day Human Risk Baseline includes scoped voice scenarios — often the finding that changes the renewal conversation.